FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
All SessionsSpeakersMy Schedule
View Sessions As:
  
    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mary Michaels
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  
      Randy Celaya
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      John Custy (JPC GROUP)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Julie Mohr (Mind the IT Gap)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Breakfast Briefing 2: Putting the WOW Back in Customer Service with a Successful Quality Program

    • Rae Ann Bruno  |  President, Business Solutions Training, Inc.
    Session Code:  BB2
    Location:  
    Experience Level: Intermediate
    Track: Breakfast Briefings
    Pass Type: Conference & Expo Package - Get your pass now!

    Too often, quality monitoring and coaching are put on the back burner due to a lack of time, employee resistance, or stalled efforts. Yet, a successful quality program is essential in reaching the ultimate goal of customer service: delivering a WOW customer experience. Reaching that goal requires a balance of quantitative and qualitative metrics and a quality program that continually evolves, resulting in improved service, engaged employees, and happier customers. Attend this Breakfast Briefing to learn about emerging trends in successful quality programs, pitfalls to avoid, and proven methods that work.