FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
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    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  Suwannee 13
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  Suwannee 17
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Tuesday | 7:00am
    • Tuesday, 7:00am-6:00pm
      Location:  Panzacola Foyer
      Track: General Events
      Pass Type: Conference & Expo Package
    • Tuesday | 9:00am
    • Tuesday, 9:00am-3:30pm
      Location:  Suwannee 20
      David Moskowitz (Productivity Solutions, Inc.), David Nichols (itSM Solutions LLC)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  St. Johns 25
      Stefan Brahmer (Sim4People ApS)
      Thomas Fejfer (Sim4People ApS)
      Experience Level: Fundamental
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  Wekiwa 4
      Chris Gallacher (Forrester Research)
      Ryan Barba (Forrester Research)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  Wekiwa 3
      Manley Feinberg (Vertical Lessons, Inc.)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  St. Johns 26/27
      George Spalding (Pink Elephant)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Tuesday | 1:00pm
    • Tuesday, 1:00pm-3:30pm
      Location:  St. Johns 24
      Allyson Rollins (HDI)
      Track: General Events
      Pass Type: General Events
    • Tuesday | 4:00pm
    • Tuesday, 4:00pm-5:00pm
      Location:  Panzacola G-1
      Track: General Events
      Pass Type: General Events
    • Tuesday | 4:15pm
    • Tuesday, 4:15pm-4:35pm
      Location:  Gatlin Exhibit Hall - Solutions Spotlight Stage
      Track: General Events
      Pass Type: General Events
    • Tuesday | 5:00pm
    • Tuesday, 5:00pm-7:30pm
      Location:  Gatlin Exhibit Hall
      Track: General Events
      Pass Type: General Events
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  Suwannee 16
      Randy Celaya (HDI)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 15
      John Custy (JPC Group)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 11
      Julie Mohr (www.julielmohr.com)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 12
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Breakfast Briefing 8: Benefits and ROI on the White Knights of ITSM: Self-Service & Self-Help

    Session Code:  BB8
    Location:  Panzacola G-1
    Track: Breakfast Briefings
    Pass Type: Conference & Expo Package - Get your pass now!

    For time-strapped, cash-strapped IT service desks, Self-Service and Self-Help is the “white knight”

    solution. Whether the need is to improve speed of resolution and reduce costs or improve end-user

    experience and customer satisfaction, next-generation professionals are accustomed to easy access

    from anywhere with a responsive design – in their own time. They no longer seek assistance and prefer

    Self-Service and Self-Help. However, organizations struggle both with implementation and delivering

    return on investment upon its deployment.

     

    While we discuss the future if ITSM in this session, we will define Self-Service and Self-Help and how

    both need to be integrated in ITSM environments. We’ll share the full scope of benefits Self-Service

    provides, and offer guidance on how best to shift left and achieve the ROI it’s guaranteed to deliver.

    Most importantly, we’ll share how to calculate the ROI so your organization can justify the investment

    with tangibly measured, quantitative benefits that emphasize financial gains.