FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
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    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  Suwannee 13
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  Suwannee 17
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Tuesday | 7:00am
    • Tuesday, 7:00am-6:00pm
      Location:  Panzacola Foyer
      Track: General Events
      Pass Type: Conference & Expo Package
    • Tuesday | 9:00am
    • Tuesday, 9:00am-3:30pm
      Location:  Suwannee 20
      David Moskowitz (Productivity Solutions, Inc.), David Nichols (itSM Solutions LLC)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  St. Johns 25
      Stefan Brahmer (Sim4People ApS)
      Thomas Fejfer (Sim4People ApS)
      Experience Level: Fundamental
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  Wekiwa 4
      Chris Gallacher (Forrester Research)
      Ryan Barba (Forrester Research)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  Wekiwa 3
      Manley Feinberg (Vertical Lessons, Inc.)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Tuesday, 9:00am-3:30pm
      Location:  St. Johns 26/27
      George Spalding (Pink Elephant)
      Experience Level: Intermediate
      Track: One-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Tuesday | 1:00pm
    • Tuesday, 1:00pm-3:30pm
      Location:  St. Johns 24
      Allyson Rollins (HDI)
      Track: General Events
      Pass Type: General Events
    • Tuesday | 4:00pm
    • Tuesday, 4:00pm-5:00pm
      Location:  Panzacola G-1
      Track: General Events
      Pass Type: General Events
    • Tuesday | 4:15pm
    • Tuesday, 4:15pm-4:35pm
      Location:  Gatlin Exhibit Hall - Solutions Spotlight Stage
      Track: General Events
      Pass Type: General Events
    • Tuesday | 5:00pm
    • Tuesday, 5:00pm-7:30pm
      Location:  Gatlin Exhibit Hall
      Track: General Events
      Pass Type: General Events
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  Suwannee 16
      Randy Celaya (HDI)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 15
      John Custy (JPC Group)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 11
      Julie Mohr (www.julielmohr.com)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  Suwannee 12
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Pre-12: Transform the ITSM Customer Experience with Journey Mapping and Persona Development

    • Ryan Barba  |  Senior Consultant, Forrester Research
    Session Code:  PRE12
    Location:  Wekiwa 4
    Experience Level: Intermediate
    Track: One-Day Pre-Conference Workshop
    Pass Type: Conference Workshop - Get your pass now!

    These days, employees demand the same technology choices at their workplace as they do at home. To provide an outstanding customer experience, organizations must ensure their employees are using the right technology to efficiently achieve their objectives. This workshop will focus on two key techniques used by leading customer-focused organizations (like Amazon and Southwest) to deliver compelling customer experiences. You’ll develop personas and map an employee journey, and leave with an understanding of how you can apply these techniques in your own organization.