FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
All SessionsSpeakersMy Schedule
View Sessions As:
  
    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mary Michaels
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  
      Randy Celaya
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      John Custy (JPC GROUP)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Julie Mohr (Mind the IT Gap)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Pre-12: Transform the ITSM Customer Experience with Journey Mapping and Persona Development

    Session Code:  PRE12
    Location:  
    Experience Level: Intermediate
    Track: One-Day Pre-Conference Workshop
    Pass Type: Conference Workshop - Get your pass now!

    These days, employees demand the same technology choices at their workplace as they do at home. To provide an outstanding customer experience, organizations must ensure their employees are using the right technology to efficiently achieve their objectives. This workshop will focus on two key techniques used by leading customer-focused organizations (like Amazon and Southwest) to deliver compelling customer experiences. You’ll develop personas and map an employee journey, and leave with an understanding of how you can apply these techniques in your own organization.