FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
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    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mary Michaels
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  
      Randy Celaya
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      John Custy (JPC GROUP)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Julie Mohr (Mind the IT Gap)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Pre-5: HDI Problem Management Professional

    Session Code:  PRE5
    Location:  
    Experience Level: All Experience Levels
    Track: Two-Day Pre-Conference Workshop
    Pass Type: Conference Workshop - Get your pass now!

    What You Will LearnBest practice frameworks and standards for ITSM

    What service restoration is, in terms of incident and problem management

    The problem management activity flow

    The importance of detection, prioritization, and categorization

    Methods for investigation and diagnosis

    The roles and responsibilities of the problem management professional

    Problem management process relationships

    The interdependencies between incident and problem management

    The relationships between knowledge management, known errors, and workarounds

    Proven methodologies for conducting root cause analysis

    The differences between reactive and proactive problem management

    Critical success factors and key performance indicators for problem management

    The problem management road map and how to use it in your organization

     

    Who Should Attend

    Individuals who wish to be certified in problem management

     

    Individuals who are working or plan to work within problem management, whether in a technical, managerial, or operational role

     

    Individuals who are preparing for the HDI Problem Management Professional certification exam




    Two-Day Course Includes:

    Instruction, online certification exam, breakfast, and breaks

    NOTE: Pre-conference workshops require advance registration.