FUSION 2017 Schedule Builder

View, browse and filter the list of sessions by pass type, track, and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the FUSION 17 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.
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    • Monday | 8:00am
    • Monday, 8:00am-5:00pm
      Location:  
      Buff Scott III (Propoint Solutions, Inc.)
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mary Michaels
      Experience Level: All Experience Levels
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Monday, 8:00am-5:00pm
      Location:  
      Mark Thomas (Escoute)
      Experience Level: Intermediate
      Track: Two-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
    • Sunday | 8:00am
    • Sunday, 8:00am-5:00pm
      Location:  
      Randy Celaya
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      John Custy (JPC GROUP)
      Experience Level: Intermediate
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Julie Mohr (Mind the IT Gap)
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
      Sunday, 8:00am-5:00pm
      Location:  
      Rae Ann Bruno (Business Solutions Training, Inc.)
      Experience Level: All Experience Levels
      Track: Three-Day Pre-Conference Workshop
      Pass Type: Conference Workshop
  • Session 206: Transformation, Transparency, and Accountability: A Case Study on Changing the Way We Deliver IT Services

    • Eddie Vidal  |  Manager, UMIT Service Desk, EJV Corporation
    • Ana Agostini  |  Director, IT PMO, Memorial Healthcare System
    Session Code:  SESSION206
    Location:  
    Experience Level: Intermediate
    Track: Improving Service Management
    Pass Type: Conference & Expo Package - Get your pass now!

    This case study-based session will take you inside an organization of more than 12,000 employees and on the journey they embarked on to change their service management tool. Not only did they undergo a major transformation in the way in which they provided customer service, they also uncovered opportunities for process improvements and service delivery changes that would add value to the business. Follow in their footsteps and find out how you can become better by implementing organizational changes that impact culture, service level management, reports and dashboards, self-service and shift-left, and much more.